1/ What will I find in the Members' Section?
For one low price you will get unlimited access to all JHPRODUCTION high quality streaming titels and videos.

2/  Why doesn't my username and password work?
If you have previously been able to log into the site and can no longer do so, the problem may be either:

-You have to enter the username and password EXACTLY as you entered them when you signed up. The server is case sensitive, and upper and lower case must be exact or the login will be rejected.
-Your login and password has been disabled. This can happen because either your membership has expired, or a rebill attempt failed. The credit card companies have many reasons for not allowing a recurring billing, including change of address, lack of credit or instructions from the cardholder. Finally the login and password may have been disabled because the username and login was found to have been traded and multiple users logged in under the same password. 

3/  How do I cancel my subscription?
To cancel click here

4/ Am I entitled to a refund if I cancel before thirty days?
If you cancel before thirty days, you are not entitled to a refund. There are no free previews offered of the membership area, and the amount of time you spend in the membership area is neither monitored nor restricted.

5/ Why was my credit card refused?
We are using credit card transaction processing company to handle credit card verification. As part of their service, they maintains a negative credit card database. This data base consists of cards that were either lost, stolen, or used fraudulently. If your credit card has made it to this list, you will have difficulties signing up.

6/ What software do I need to enjoy all the content on the website?
To give you the best and most trouble free experience we recommend the following software be installed on you computer.

2.8 GHz Pentium 4 or higher system
Minimum 512MB RAM
64MB  video card
Windows 2000, XP or Vista
Internet connection – minimum Download speed 1500 Mbps
Adobe Flash Player version 9.0.xx
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7/ Will my name and email address ever be given out to other companies?
The JH PRODUCTION has always had a policy that we will never sell, trade or otherwise distribute in any manner the names and email addresses of our subscribers.

8/ How soon before I can expect an answer to my emails?
We answer all emails usually within 24 hours.